Our Policies

These Terms & Conditions (“Terms”) govern your use of ShipRight Courier’s services, website, customer portal, and any related shipping, freight forwarding, sourcing, or mailbox services. By using our services or creating an account, you agree to these Terms in full.

1. Services Overview

ShipRight Courier provides package receiving, consolidation, freight forwarding (air and sea), customs documentation assistance, and delivery/pickup coordination between the United States (primarily Miami) and Jamaica. We are a freight forwarder and logistics facilitator, not a common carrier.

2. Customer Responsibilities

• You must provide accurate, complete shipping information and invoices for every package.
• You are solely responsible for ensuring that items comply with Jamaican import laws and U.S. export regulations.
• You must pay all applicable shipping charges, duties, taxes, storage fees, and any other costs before packages are released.

3. Limitation of Liability

To the fullest extent permitted by law, ShipRight Courier’s total liability for any claim arising out of or relating to our services shall not exceed the amount paid by you for the specific shipment in question. We are not liable for indirect, incidental, special, or consequential damages, including lost profits or business opportunities.

4. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, port congestion, strikes, customs delays, carrier issues, or government actions.

5. Governing Law

These Terms shall be governed by the laws of Jamaica. Any disputes shall be resolved in the courts of St. Catherine or Kingston, Jamaica.

ShipRight Courier respects your privacy. This policy explains how we collect, use, and protect your personal information when you use our services or website.

Information We Collect

• Account information (name, address, email, phone, customer ID).
• Shipping details, invoices, and package contents descriptions you provide.
• Payment information (processed securely through third-party processors; we do not store full card details).
• Website usage data via cookies and analytics tools.

How We Use Your Information

We use your data to provide shipping and tracking services, communicate about your shipments, comply with customs requirements, improve our services, and send important notices. We do not sell your personal information.

Data Sharing

We may share necessary information with carriers, customs brokers, government agencies (for legitimate customs clearance), and trusted service providers. All third parties are bound by confidentiality obligations.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at info@shiprightcourier.com. We will respond within a reasonable time in accordance with applicable law.

ShipRight Courier is a logistics service. Once a package has been shipped from our Miami facility or received by us, many costs are non-refundable. The following guidelines apply:

Shipping Charges

• Paid shipping fees are generally non-refundable once the package has been processed and prepared for export.
• If you cancel a shipment before it leaves our warehouse, a partial refund (less any handling or consolidation fees) may be issued at our sole discretion.

Damaged or Lost Packages

In the rare event a package is lost or severely damaged while in our physical possession, we will work with you and the carrier to file a claim. Compensation is limited to the declared value or our published liability limits, whichever is lower. Insurance is available upon request for high-value items.

Customs & Duties

Customs duties, taxes, and brokerage fees paid to Jamaican authorities or third parties are never refundable by ShipRight Courier, even if the package is refused or returned.

Transit times are estimates only. Actual delivery depends on carrier schedules, customs clearance speed, weather, port conditions, and operational capacity.

Air Freight (Miami to Jamaica)

Typical transit: 3–7 business days from receipt at our Miami warehouse to availability for pickup or delivery in Jamaica. This does not include the time for your package to arrive in Miami from the seller.

Sea Freight

Sea shipments typically take 18–35 days door-to-port or port-to-port depending on origin and consolidation schedules. Sea freight is not suitable for time-sensitive cargo.

Pickup & Delivery

Pickup locations operate during published hours. Delivery is offered as a convenience and is subject to route availability, package size/weight, and customer confirmation. We reserve the right to require pickup for oversized or restricted items.

Address Accuracy

You are responsible for providing a correct, complete delivery address. ShipRight Courier is not liable for failed deliveries due to incorrect or incomplete addresses provided by you.

Payment Methods

We accept bank transfers, credit/debit cards, and other methods as displayed in the customer portal. All payments must be received before packages are released for pickup or delivery.

Invoices & Statements

Detailed invoices are available in your customer portal. You are expected to review and pay invoices promptly. Late payments may result in storage fees or delays in future shipments.

Disputed Charges

Any billing disputes must be submitted in writing within 14 days of the invoice date. After this period, the invoice is considered accepted.

All packages arriving at our Miami warehouse are subject to the following:

• Packages must be addressed exactly to your assigned ShipRight Miami address including your customer ID.
• We inspect packages for damage upon arrival and document contents via photos when possible.
• Prohibited or restricted items will be refused, returned to sender at your expense, or destroyed as required by law.
• Consolidation services are available upon request and may incur additional fees.

Our Miami facility is secure and insured for general liability. Specific shipment insurance is available for an additional premium upon request.

Important Notice:

ShipRight’s Miami address is provided strictly for export-eligible shipments destined for Jamaica. Use of this address for domestic U.S. shipments or any non-export purpose is strictly prohibited and may result in account termination.

Customer Obligations

• You must ensure all purchases using the ShipRight address are legitimate export shipments to Jamaica.
• You are responsible for any sales tax, use tax, or other liabilities that may arise from improper use of the address.
• ShipRight Courier will cooperate fully with any government or retailer investigation of suspected misuse.

No Guarantee

While many retailers honor export addresses without charging sales tax, we cannot guarantee that every seller or platform will exempt tax. Tax treatment is ultimately decided by the seller and applicable law.

Sea freight and sourcing services from China are subject to additional terms:

• All quotes are estimates. Final charges are based on actual weight or CBM measurements upon cargo arrival at our partner facilities.
• Supplier coordination is provided as a courtesy. ShipRight Courier is not a party to your contracts with Chinese suppliers.
• You are responsible for providing accurate commercial invoices, packing lists, and any required certifications (e.g., fumigation, origin certificates).
• Delays caused by incomplete documentation, customs holds in China or Jamaica, or carrier schedule changes are not the responsibility of ShipRight Courier.

Our “Shop For Me” and sourcing services are provided on a best-effort basis. By using this service you acknowledge:

• We will make reasonable efforts to locate and purchase items according to your specifications.
• Prices are subject to change until we receive payment from you and confirm the order with the supplier.
• We do not guarantee product authenticity, condition, or seller performance. Returns or disputes with the original seller are your responsibility.
• A sourcing / handling fee applies in addition to the cost of goods and international shipping.

The following items are strictly prohibited and will not knowingly be accepted for shipment by ShipRight Courier:

• Illegal drugs, narcotics, or controlled substances
• Weapons, firearms, ammunition, or explosives
• Counterfeit or pirated goods
• Hazardous materials (HAZMAT) or chemicals
• Perishable food items or agricultural products requiring special permits
• Live animals or animal products restricted by CITES or Jamaican law
• Human remains or body parts
• Obscene or pornographic material
• Items prohibited by Jamaican Customs or U.S. export controls
• Any item that may endanger aircraft, crew, or other cargo

Restricted items (batteries, liquids over certain volumes, electronics, etc.) may be accepted only with prior written approval and proper documentation. Additional fees and packaging requirements apply.

Packages arriving at our facilities are held free of charge for thirty (30) calendar days from the date of arrival notification.

Storage Fees

After the free storage period, daily storage fees will be applied according to the published rate schedule available in your portal or upon request. Fees are charged per package per day.

Auction / Disposal

Packages that remain unclaimed or unpaid for more than 60 days after arrival (or 30 days after written final notice) may be sold at public auction or disposed of to recover costs. Proceeds from any auction, after deducting storage, shipping, and administrative fees, will be applied to any outstanding balance. Any surplus will be held for the customer for 90 days.

You are strongly encouraged to monitor your portal and collect or arrange onward shipping of your packages promptly.

Our website and customer portal use cookies and similar technologies to improve functionality, analyze usage, and provide a better experience.

Types of Cookies

• Essential cookies: Required for login, security, and core site functions.
• Analytics cookies: Help us understand how visitors use our site so we can improve performance.
• Preference cookies: Remember your settings (language, portal display preferences).

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the customer portal.

ShipRight Courier provides logistics and freight forwarding services. We are not licensed customs brokers, attorneys, or tax advisors. Any information provided on our website, in communications, or through our portal is for general guidance only and does not constitute professional advice.

You are solely responsible for compliance with all applicable Jamaican import laws, U.S. export regulations, and the rules of any carrier or platform you use. We strongly recommend consulting a qualified customs broker or attorney for questions regarding duties, taxes, prohibited items, or regulatory requirements.

Last updated: May 2026. Policies are subject to change. Continued use of our services constitutes acceptance of the current policies.